Support

Having trouble or have a question? Email us at [email protected]; we usually reply within 1–2 business days.

Frequently asked questions

How do I delete my account?

In the app: Profile → Settings → Delete account. Your profile, photos, check-in history, matches and messages are permanently deleted.

How do I cancel my subscription?

In the app: Profile → Settings → Manage subscription, or on your iPhone: Settings → [your name] → Subscriptions → Zonly. After you cancel, Premium stays active until the end of the period you paid for.

My Premium isn't showing. What should I do?

Tap Restore purchases on the Premium screen and make sure you're signed in with the same Apple Account. If it still doesn't work, email us.

Who can see my location?

Only when you check in, and only approximately. Your exact location is never shown and there is no background tracking. When you remove your check-in, you disappear right away.

How long does a check-in last?

3 hours on a free account and 6 hours with Premium. With Premium you can extend it by 3 hours. You can remove your check-in at any time.

How do I block or report someone?

Open the ••• menu at the top right of their profile or your chat and choose Block or Report. People you block can't see you or message you. Reports are reviewed within 24 hours.

Safety tips

Meet in a busy, public place the first time.
Don't share personal details such as your home address, workplace or financial information.
Block and report anyone who makes you uncomfortable.